Kristin Maranki

Marketing Leader

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Email: info@kristinmaranki.com
  • Product Spotlight Series

  • Go-To-Market Launch

  • Executive Programs & Events

  • Case Studies and Proof Points

  • Voice of Customer

  • Positioning + Rebrand

  • Messaging + Website Launch

  • Thought Leadership: Google Shopping Benchmarks Report

  • Content Creation

  • Lifecycle Marketing: User Onboarding, Education, Retention

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Product Spotlight Series

Attentive Product Spotlight

As part of a release marketing strategy, I conceptualized and produced a video series that covers Attentive’s latest product updates in just over one minute. These quarterly updates were designed to provide another touchpoint for large launches and more airtime for small but impactful releases. Videos are coupled with blog posts to keep our audience current with new and innovative enhancements from the product team.

See the Product Spotlight series on the Attentive blog.

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Go-To-Market Launch

Product Launch: Conversational SMS (Attentive Concierge)

My team led an integrated campaign to bring Attentive’s second product to market and drive awareness and pipeline. Core deliverables included a launch event, featuring a top customer, and an account-based nurture stream to generate interest, handraisers, and opportunities with target accounts.

We leveraged web, digital, email, and social channels to amplify the launch, and enabled our partners in sales and customer strategy to have effective discussions with prospects and customers.

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Results:

1000+ event registrants, exceeding goal by 3X

High penetration with target accounts

$5M in pipeline generated in FY

Product Launch: Sidecar for Google Paid Search

As part of a cross-functional team, I executed a campaign to drive awareness and demand in the e-commerce retail space for Sidecar’s new Google Paid Search solution.

A webinar to introduce the product to the market was central to the campaign. The webinar hosted nearly 200 attendees, generated qualified leads for the sales/customer strategy teams, and influenced 62% of closed/won opportunities.

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Results:

62% closed/won opportunities influenced by marketing

 

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Executive Programs & Events

Field Event Series

I produced Frontify’s first proprietary roundtable event series in US and EMEA markets to achieve the following objectives:

  • Provide thought leadership on AI’s evolving role in brand
  • Accelerate pipeline
  • Build brand awareness and engagement with customers, prospects, and partners

Our CEO hosted fireside chats with experts from Microsoft, Nvidia, and Addition to cover how innovative marketing and brand leaders incorporate AI into their workflows. Accounts in attendance included Kenvue, J&J, Chubb, Budweiser, Morgan Stanley, Bank of America, and more.

Results:

$3M in existing business and $250K in new business pipeline per event

Increased brand awareness and word of mouth in top local markets, including NYC and Zurich

Faster time to close for new business and renewal/upsell in strategic accounts

2 reference calls secured between customers and open opportunities

This event series was a cross-functional collaboration across executive leadership, regional marketers, product & customer marketing, and sales/CS/partnership teams.

Other Events

Advisory Boards

I developed the customer advisory board program to engage top 10 strategic accounts in product innovation and decision-making.

Roadshows

I planned proprietary half-day field marketing events with the brightest minds in brand, packed with thought leadership and actionable takeaways covering:

  • Latest product updates and innovations
  • Customer spotlights
  • Best practices for getting the most from the platform

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Case Studies and Proof Points

Generating customer stories and enabling sales teams on key messaging, use cases, and proof points is core to my approach.

Built with Frontify Customer Showcase

A top ask from prospects, customers, sales, and customer success teams was to see examples of what customers create with Frontify. I concepted a fresh, visual format for customer proof: Built With Frontify.

This microsite showcases beautiful, functional brand portals, digital asset management instances, and templates of some of the world’s top brands, including Uber, Grubhub, Nestle, and TikTok. This format captures the value of Frontify’s products, helps prospects visualize the possibilities, and inspires other customers.

Featured on Creative Boom.

Customer Proof Library

I increased volume of customer proof and refined the focus of production to ICP verticals, triggers, and use cases at Frontify.

  • Created meaningful proof points and statistics that show value, including efficiency and cost savings metrics
  • Revised a large library of brand stories into digestible case studies with clear challenge, solution, results format
  • Expanded forms of customer validation to include reviews, quotes, and visual examples
  • Enabled sales and CS teams on key messaging, use cases, and proof points

Case Study: Work N Gear

Work ‘N Gear is one of the largest U.S. retailers specializing in workwear and healthcare apparel. When the marketing team found Sidecar’s solution—pairing machine learning technology with strategic account management—it took the guesswork out of Google Shopping. I got to tell this team’s success story, and it served as a key piece of customer validation for Sidecar.

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Voice of Customer

At each company I’ve joined, I’ve built programs and teams on the foundation of customer insights, supporting a laser focus on ICP and delivering value to the target customer profile.

To measure customer sentiment, understand pain points, and identify top value propositions, I establish a VOC program. My customer feedback programs inform product development priorities, sharpen messaging, provide commercial teams actionable insights, and improve customer experience.

In addition to the internal benefits, I’ve translated high customer satisfaction into brand-building externally. The validation and proof points have earned press and analyst recognition, top rankings on G2, and increased trust in each company’s solutions.

Results:

Attentive ranked #6 on G2 Best Software Awards

Frontify earned Forrester recognition and ranked in Top 50 on G2’s Best Software Awards

80% increase in positive customer reviews within 3 months of campaign kickoff

Ongoing process improvements to onboarding and proof of concept phases of customer journey

Stronger understanding of customer needs to inform new product development

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Positioning + Rebrand

Objective

Modernize the presence of a healthcare consulting company as part of a larger rebranding to do the following:

  • Better reflect the brand and service offerings
  • Demonstrate thought leadership by informing and engaging the target audience with relevant content
  • Drive leads to the business development team
  • Be a resource for current and prospective clients

Approach

  • Established a voice that is direct, succinct, yet approachable in tone.
  • McBee’s visual identity was modernized with a new logo and imagery that reinforced the company’s health care industry focus.
  • To build credibility, my team produced a series of case studies and created a resource center featuring insight videos, educational webinars, white papers, and infographics.
  • For lead capture, multiple calls to action were placed on the site (ask questions, request a speaker, subscribe to email list).

Results

  • Traffic to the site tripled since redesign.
  • A 300% increase in the quality form submissions in under one month of new site launch. Submissions included leads, direct requests for consultations, and a service partnership offer from a national health care association.

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Messaging + Website Launch

 

The mission was to clearly position an e-commerce SaaS business, engage the audience of data-driven retail marketers, and drive a higher volume of leads to the sales team. Working alongside the creative director, I led marketing and creative teams to develop a site that drove ROI nearly immediately following launch.

Result: A 9x increase in inbound leads within one month of new site launch.

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Visit the site

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Thought Leadership: Google Shopping Benchmarks Report

I led the research and production of Sidecar’s Google Shopping Benchmarks Report, an annual industry resource for digital marketers in the retail space that garnered 1100+ downloads.

Google Shopping has become an e-commerce essential for retailers looking to get the most from their online businesses, and ways to optimize the channel evolve constantly. This resource helped retailers compare their performance within their vertical, and discover new strategies to stay competitive.

Working with an analyst, I gleaned insights from the Google Ads data of U.S. retailer websites to reveal performance trends across this channel.

To promote the report, my team invited retailers to attend an event offering an exclusive preview of the report findings and early access to the full report.

Results:

Media pickups from eMarketer, Total Retail, and other retail publications

400+ downloads within one week of launch

4x increase in customer engagement from previous year’s report launch

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See report highlights in this Sidecar Discover article.

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Content Creation

Bylined Articles – Sidecar Discover Blog

Collection of blog posts I authored on the content marketing team at Sidecar. The articles share insights and guidance on digital marketing strategies for online retailers.

Educational Content

Welcome Series

Weekly cadence of emails designed to deliver a premium experience at the start of the Sidecar customer onboarding. The series includes education about the performance marketing space in digital retail and Sidecar’s technology + team model, and provides venues for feedback.

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Google Shopping Boot Camp

Partner webinar series created with Google. Tailored for retailers who are new to advertising on the Google Shopping ad channel. Promoted in a persona-specific drip campaign.

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Check out the webinar series.

Video: Mobile’s New Role in the Evolving Consumer Journey

Video highlighting a cross-device conversion trend found in 2018 Google Shopping Benchmarks Report. I partnered with our creative director to produce this a series of highlight videos recapping key report findings.

Sidecar Insider Newsletter

Monthly newsletter editions featuring new product announcements, webinars and events, as well as the latest content releases.

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Holiday Prep

Comprehensive resources that prepare retailers to succeed on Google Ads during the holiday season. Together with one of our top performance marketing experts, I hosted a webinar to talk strategies and action items for retailers throughout the holiday stretch.

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Lifecycle Marketing: User Onboarding, Education, Retention

User Activation and Retention

I lead multi-channel marketing strategy for customer lifecycle, onboarding, growth, and retention programs. Campaigns I create focus on driving product/feature adoption, customer growth, and overall engagement.

Below is a nurture stream I developed, using a cadence of email and in-product messaging, to drive product adoption with new users, and re-engage inactive users. The messaging sequence includes a first-time user experience for a new app, Sidecar Connect.

Results:

45% conversion rate: pending to active users

Increased session length and feature usage post-campaign

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Sidecar Help Center

To scale experience and support across a growing customer base, I led and collaborated with team members across marketing, customer strategy, product, and engineering to create and launch the company’s first customer destination for self-serve education and help topics specific to digital advertisers in the retail space.

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